Shipping policy
Welcome to Maison X. We’re committed to delivering your fashion picks as efficiently and smoothly as possible. This Shipping Policy outlines all the key details regarding how your order will be processed and shipped.
1. Shipping Provider
We use Shiprocket as our trusted logistics partner to ensure timely and secure delivery of your orders across India.
2. Order Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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Once your order is shipped, you will receive a confirmation email with a tracking number.
3. Shipping Timeframes
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Standard Delivery: 3–7 business days after dispatch, depending on your location.
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Delivery timelines may vary slightly due to external factors such as weather, holidays, or courier delays.
4. Shipping Charges
- Shipping is free of charge across India.
5. Delivery Locations
We currently ship to all serviceable pin codes across India. If your location is not covered by Shiprocket, we will reach out to you via email for an alternative solution.
6. Tracking Your Order
After your order has been shipped, you will receive an email with a tracking link. You can also track your order directly using the Shiprocket tracking portal.
7. Delayed or Missing Orders
If your order is delayed beyond the estimated delivery time, please contact us at maisonx.shop@gmail.com with your order number. We’ll coordinate with our shipping partner to resolve the issue promptly.
8. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please notify us within 48 hours of delivery or expected delivery date. We will assist in resolving the issue or sending a replacement if needed.
9. Incorrect Shipping Information
Please ensure all shipping details are accurate when placing your order. Maison X is not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you have any further questions regarding shipping, feel free to reach out to our team at maisonx.shop@gmail.com.